Duties and Responsibilities

Operations & Production Management

·       Oversee the complete vehicle repair workflow, from initial estimate and parts ordering to final quality-control inspection and delivery.

·       Prepare and/ or sign off on estimates to ensure accuracy and thoroughness.

·       Develop and manage daily production schedules to maximize throughput, minimize cycle times, and ensure all repairs are completed on time and to OEM quality standards.

·       Conduct daily production walk-throughs to monitor job status, identify bottlenecks, and reallocate resources as needed.

·       Direct and dispatch technicians, painters, and support staff on assigned repair orders.

·       Ensure all collision and body repairs meet dealership, OEM, and insurance company standards.

Staff Leadership & Development

·       Recruit, hire, train, motivate, and mentor all body shop employees, including technicians, painters, estimator, and administrative staff.

·       Conduct daily briefings on attendance, productivity, workplace safety, and other body shop matters.

·       Lead on the training of the paint system, ensuring all painters achieve proficiency in application, color matching, and equipment usage.

·       Foster a culture of teamwork, continuous improvement, and professional development within the department and maintain collaboration with other dealership departments.

·       Conduct regular performance evaluations, address performance issues, and administer discipline when necessary.

Workflow Optimization

·       Prioritize customer satisfaction and revenue recovery.

·       Analyze production capacity, technician availability, and parts supply to identify and eliminate constraints.

·       Implement workflow improvements and scheduling adjustments to increase touch time and reduce overall cycle time.

·       Monitor daily progress against backlog-reduction targets and report regularly to leadership.

Financial & P&L Management

·       Assume full accountability for the body shop’s profit and loss (P&L) performance, including revenue, labor gross profit, parts gross profit, and operating expenses.

·       Track and control costs related to labor, parts, materials, and consumables.

·       Analyze key financial metrics—including effective labor rate (ELR), gross margins, parts-to-labor ratios, and net profit—and implement profit-focused strategies.

·       Prepare and present regular financial and operational reports to the General Manager, or dealership ownership

Materials Management & Waste Minimization

·       Oversee inventory control for paints, materials, and consumables, ensuring adequate stock levels while minimizing carrying costs.

·       Implement strategies to minimize material waste, including proper mixing, application techniques, and inventory rotation.

·       Track paint/material usage and cost per repair order, identifying opportunities for efficiency improvements.

·       Ensure all hazardous materials are handled, stored, and disposed of in compliance with manufacturers and local regulations

Quality Assurance & Customer Satisfaction

·       Establish and maintain rigorous quality-control standards for all repairs and paint work.

·       Conduct final inspections on all completed vehicles to ensure they meet dealership and customer expectations.

·       Resolve customer complaints and issues promptly and professionally.

·       Monitor customer satisfaction (CSI) scores and implement improvement initiatives as needed.

Safety & Compliance

·       Ensure a safe, clean, and organized work environment at all times.

·       Ensure compliance with local regulations, OSHA standards, and environmental regulations.

·       Conduct regular safety inspections and training sessions.

·       Maintain all shop equipment and tools in proper working order

Other Duties 

·       This job description is intended to provide a general overview of the position and serves as a guide for the core duties and responsibilities. It is not an exhaustive list, and the incumbent will be required to perform other duties as assigned to meet the evolving needs of the business and in accordance with management directives.

Minimum Qualification and Experience

• Minimum of 5+ years of experience managing a dealership collision center or high-volume body shop.
• Sound knowledge of automotive body repair methods, paint systems, and collision repair processes.
• Proven track record of operational excellence, profitability, and team leadership.
• Associate’s or Bachelor’s degree in Business, Automotive Technology, or a related field is preferred but not required.

Functional & Behavioral Competencies

·       Demonstrated experience managing P&L, budgets, and cost controls.

·       Excellent leadership, communication, and interpersonal skills.

·       Ability to motivate and develop a diverse team.

·       Strong organizational and problem-solving abilities.

·       Proficiency with dealership management systems (DMS), estimating software, and productivity-tracking tools.

·       Knowledge of insurance industry practices and claims processes

·     Demonstrate core values of:

o   Respect – Valuing diversity and ensuring an interesting and inclusive environment 

o   Accountability – We are accountable individually and collectively for our behaviours,
actions and results.

o   Commitment – Committing to a great product, service and other initiatives that impact
lives within and outside the organization.

o   Empowerment – Encouraging employees to take initiative and give the best. Adopting an error-embracing environment to empowering employees to lead and make decisions

o   Integrity – Acting with honesty and honour at all times

• Teamwork – Working together effectively to achieve goals, while encouraging individual contribution and responsibility

Working Conditions

o   Body shop environment

o   Ability to stand, walk, and move throughout the shop floor for extended periods.

o   Ability to inspect vehicles and repair quality in various lighting conditions.

o   Valid driver’s license and acceptable driving record.

 How To Apply

Email your CV to HR@RealAutoSXM.com. 

The subject of the email should be: Body Shop Manager

Deadline: 2nd October 2026